Responsible for planning, developing, implementing, and to direct a comprehensive partnership and promotional plan for 99 Wonderland Park (Advertisement and Promotion, Events, Campaigns, Project, Collaborates and etc).
To manage and update company’s website and social media pages (eg. Facebook).
Managing reviews on company’s social media profiles & third party websites.
Social care for our customers to handle inquiries which comes through our social media channels.
Building and managing the company's social media profiles and presence, including Facebook, Twitter, LinkedIn, Instagram, Corporate Blog, etc.
Listening and engaging in relevant social discussion about our company, competitors, and/or industry, both from existing customers and leads and from brand new audiences that don't yet know us.
Working alongside other marketers and content producers to help distribute content that educates and entertains our audience.
Monitoring trends in online community channels, trends and applications, competition and be aware of market changes and development.
Actively be responsible with customer engagement, customer response and crisis management where necessary.
Liaising with agencies, media agencies, designers, working partners, collaboration companies etc.
Requirements :
Candidate must possess with at least a Diploma, or Degree in Marketing, Mass Communication or equivalent.
Minimum 2-3 years working experience in media buying, social media marketing, handling of company social media (Website, Facebook, Instagram, Twitter, YouTube etc).
Possess excellent writing skills and proven writing in writing, editing and producing content for social media.
Able to communicate fluently in Bahasa Malaysia, English and Mandarin (especially in writing).
To ensure that counter is well kept during Opening & Closing.
To manage crowd control and take orders at queue lanes.
Handles all guest related inquiries and complaints, takes necessary action steps which include escalation to higher level to obtain remedial conclusions as and when required.
To have full knowledge of the Park activities & facilities after undergoing Induction Program and coaching by Supervisor.
Able to communicate to guests in a friendly manner and in detail about the Park Services and facilities, activities and ongoing promotions.
Responsible of the firm banding of wristbands and scanning for guests prior to them proceeding into.
To ensure high compliance on all Standard of Operations set by 99 Wonderland Park.
Performs any other job related duties as requested by the Superior.
Requirements :
Minimum SPM or equivalent.
Possess excellent communication and interpersonal skills in both English and Bahasa Malaysia.
Competence in vernacular languages such as Chinese and Tamil would be an added advantage.
Must be able to work on shifts, Weekends and Public Holidays; to cater to business needs.
Willing to work long hours to support business hours, as and when required.
Able to handle substantial amount of cash and have confidence in selling activities.
To operate all attractions as instructed and as set in operating procedures.
To operate all attractions with a view to maintaining the highest level of safety.
To adhere to all standard operating procedures, carry out daily inspections to the checklist on the attraction assigned to.
To ensure customers safety at all times and to report on any safety hazards to the supervisor immediately.
To provide first aid attention when necessary.
To inform customers on attraction procedures courteously.
To provide a pleasurable experience in the park by greeting, communicating in a polite manner and exercising good guest relations skills.
Maintain cleanliness of the station and its surroundings.
To assist in all maintenance work request from time to time.
To report any defects concerning safety and breakdowns immediately.
Requirements :
Minimum SPM or equivalent.
Pleasant and friendly disposition, service oriented, pro-active, able to converse in both Bahasa Malaysia and English and must be able to work on weekends and public holidays.
Pleasant and friendly disposition, service oriented, pro-active, able to converse in both Bahasa Malaysia and English and must be able to work on weekends and public holidays.
